# User Manual — Stock Transfer Pro (EN)

## 1) Overview
Stock Transfer Pro helps manage stock across multiple Shopify locations:
- create and track stock transfers,
- get replenishment recommendations,
- define stock targets per location,
- use forecasts to prevent stockouts.

## 2) Prerequisites
- A Shopify store with required admin permissions.
- Stock Transfer Pro app installed.
- Shopify locations correctly configured.

## 3) Quick Start
1. Open the app from Shopify Admin.
2. Check the **Dashboard**.
3. Go to **Transfers** to create your first transfer.
4. If needed, select a plan in **Subscription**.
5. Configure language and options in **Settings**.

## 4) App Navigation
- **Dashboard**: high-level view and quick actions.
- **Transfers**: create, send, receive, and track transfers.
- **Smart Transfers**: automatic transfer suggestions.
- **Stock Targets**: define target stock by product/location.
- **POS Receive**: confirm received quantities in store.
- **Stock Insights**: forecast and analysis tools (plan-dependent).
- **Subscription**: manage Starter / Pro / Pro+ plan.
- **Settings**: language, forecast settings, AI options, resources.
- **Contact**: opens your mail app for support via the dedicated button.

## 5) Core Workflow: Create a Transfer
1. Open **Transfers**.
2. Select source and destination locations.
3. Add products/variants to transfer.
4. Review quantities.
5. Confirm sending.
6. Confirm receipt in **POS Receive** at destination.

Best practices:
- Use regular transfer cycles instead of emergency-only transfers.
- Confirm source availability before validating.
- Use smart suggestions as decision support.

## 6) Smart Transfers
Goal: provide better transfer quantities based on:
- recent sales,
- available stock,
- seasonality and lead-time anticipation,
- safety stock.

Tip: always fine-tune suggestions for local context (promotions, events, supplier issues).

## 7) Stock Targets
In **Stock Targets**, you can define minimum/ideal levels by product and location.

Recommended usage:
1. Set realistic targets for critical SKUs.
2. Review targets monthly (or seasonally).
3. Combine with forecasts to plan ahead.

## 8) Stock Insights
**Stock Insights** helps you:
- view demand trends,
- detect stockout risk,
- prepare transfers earlier.

For better output:
- set realistic **lead time**,
- keep coherent **safety stock** values,
- ensure historical sales data quality.

## 9) Plans and Limits
- **Starter**: core features.
- **Pro**: advanced features (including stock targets).
- **Pro+**: full feature set, including advanced forecasting.

Important rule:
- If your store has more than 3 active locations, **Pro+** is required.

Plan changes:
- Upgrade/downgrade from **Subscription**.
- UI shows active plan and available actions.

## 10) Settings
In **Settings**, you can:
- change language (FR/EN/DE/IT/ES),
- configure forecast anticipation (lead time and safety stock),
- enable/disable AI support and choose provider/model,
- review active API scopes.

## 11) Contact and Support
- **Contact** button is available in the app bar, Subscription page, and Settings.
- It opens your mail client with the support address and a prefilled subject.

## 12) Troubleshooting (FAQ)
**Some pages are missing (for example Stock Insights).**  
Check your active plan in **Subscription**.

**I am redirected to Subscription.**  
Check billing status and plan/location compatibility.

**Suggestions seem too low/high.**  
Adjust lead time, safety stock, and stock targets.

**Contact button does not open email.**  
Check default mail app configuration on your device.

## 13) Operations Checklist
- Review pending transfers daily.
- Confirm receipts quickly.
- Review forecasts weekly.
- Revisit stock targets and safety stock monthly.
- Recheck plan when adding new locations.